Sales & Account Manager
Sales & Marketing Team
Job Purpose
The Sales & Account Manager drives the company's business growth in Karachi and the southern region, owning the full commercial cycle from lead generation and qualification through contract closure, delivery coordination, and payment recovery. The role manages key client relationships across enterprise, corporate, and public-sector accounts. It acts as the client's primary commercial point of contact, understanding their business needs, aligning company solutions to them, and making sure every engagement results in a successful commercial outcome and a long-term relationship. The Sales & Account Manager works closely with presales, technical, delivery, and finance teams to convert opportunities into signed contracts, grow account revenue, and maintain high customer satisfaction.
Key Responsibilities & Duties
· Identify, develop, and pursue new business opportunities across target markets and accounts in Karachi.
· Build and maintain a healthy sales pipeline through networking, prospecting, referrals, client meetings, and industry events.
· Achieve assigned revenue, new-logo, and pipeline targets.
· Manage the complete sales cycle from lead qualification and discovery through proposal, negotiation, and contract closure.
· Prepare accurate sales forecasts and opportunity plans for management review.
· Serve as the primary commercial point of contact for assigned accounts throughout the relationship lifecycle.
· Ensure high levels of customer satisfaction and retention.
· Review proposals to make sure they are commercially sound, complete, and aligned with client requirements.
Key Performance Indicators
· Revenue generation and achievement of sales targets.
· New client acquisition and growth of existing accounts.
· Opportunity-to-win conversion rate and pipeline health.
· Client satisfaction and retention.
· Timely project coordination, invoicing, and payment recovery.
· Accuracy of sales forecasts and CRM records.
Required Skills & Competencies
· Proven track record in B2B sales, account management, or business development, preferably for IT, software, or technology solutions.
· Strong communication, presentation, and negotiation skills in English and Urdu.
· Ability to engage with business and technical stakeholders, including C-level executives.
· Proven ability to manage multiple accounts and opportunities at the same time.
· Commercial awareness, including pricing, margins, contracts, and payment terms.
· Self-motivated and target-driven, able to work independently and in teams.
· Willingness to travel within Karachi and occasionally to other cities such as Hyderabad, Lahore, and Islamabad.